Returns & Exchange PolicieS

At DEEMI, we take pride in delivering finely crafted jewelry made with the utmost care and precision in our atelier. While we inspect every design before it leaves us, we understand that issues can occasionally happen during transit. If your piece arrives damaged, defective, or incorrect, we are here to make it right quickly and seamlessly.

Eligibility for Returns

We accept returns exclusively for items that arrive damaged, defective, or incorrect. To be eligible, you must report the issue to us within 48 hours of delivery with clear photos or videos showing the defect. The item must remain completely unused in its original condition, with the official DEEMI security tag unbroken and intact, along with all original packaging, invoice, and certificates included.

Non-Returnable Items

Returns will not be accepted for changes of mind, personal preference, or size errors unless the mistake was made on our end. Additionally, custom-made, personalized, engraved pieces, and items purchased during clearance or promotional sales are final sale and non-returnable unless they arrive damaged or defective.

Exchanges & Store Credit

We do not offer cash or bank refunds under any circumstances. Approved returns are eligible for either a direct replacement of the same item (subject to stock availability) or a DEEMI Credit Note equal to the product value (excluding shipping charges and taxes). Your credit note is non-transferable, valid for 1 year from the date of issue, and redeemable on any future purchase at www.deemiworld.com.

How to Initiate a Return

To start a return, contact our Customer Care team within 48 hours of delivery via email at - care@deemiworld.com or WhatsApp at +91-922-0606-800. Please share your order number, a brief explanation, and photos/videos of the issue. Once approved, our team will provide return instructions, and you must package the item securely with all original tags, box, and paperwork.

Return Shipping & Logistics

If DEEMI coordinates the pickup for your return, a nominal reverse shipping fee will be deducted from your final credit note. If you choose to send the product back yourself, please use a trackable and insured courier service, as DEEMI cannot be held responsible for items damaged or lost in return transit.

Quality Check & Resolution

Every returned item undergoes a thorough inspection by our Quality Assurance team upon arrival. Once verified—and provided the security tag is unbroken—your replacement will be dispatched or your credit note will be issued to your email within 6 to 7 business days. DEEMI reserves the right to decline returns that show signs of wear, missing tags, or fail to meet our eligibility criteria.