Lifetime Repair & Re-Plating Service Policy

At DEEMI, we are committed to creating jewellery that reflects timeless design, thoughtful craftsmanship, and long-term wearability. To support the longevity of every piece, we offer a Lifetime Repair and Re-Plating Service for eligible items purchased directly from our official website: www.deemiworld.com.

This service ensures that your jewellery can be maintained and restored professionally over time.

 

 

1. Policy Eligibility

DEEMI’s Lifetime Repair and Re-Plating Service is applicable under the following conditions:

  • The jewellery was purchased directly from DEEMI’s official website.

  • The item submitted for service is an authentic DEEMI product.

  • The jewellery is structurally intact and has not been severely damaged or altered.

Customised or personalised pieces—including engraved or made-to-order items—may be serviced only at DEEMI’s discretion, depending on the nature of the repair required.

 

 

3. Complimentary Annual Re-Plating

DEEMI provides complimentary re-plating service once per calendar year for the lifetime of the product.

This service helps restore the original finish and appearance of the jewellery over time due to normal wear.

The complimentary service includes:

  • Surface polishing and cleaning

  • One free re-plating per year

  • Basic inspection of settings and structure

Shipping charges for sending the product to and from DEEMI’s service facility may apply.

 

 

3. Repair Services

DEEMI offers lifetime repair support for jewellery purchased from www.deemiworld.com.

Minor maintenance may include:

  • Cleaning and polishing

  • Stone tightening (where applicable)

  • Clasp or hook adjustments

  • Structural inspection

Repairs involving major structural damage, missing stones, bent metal, or damage caused by accidents, misuse, or improper storage may incur additional charges. Customers will be informed of the repair cost before any work is carried out.


4. Inspection Process

All jewellery submitted for repair or re-plating undergoes a mandatory quality inspection by DEEMI’s internal Quality Assurance team.

The inspection verifies:

  • Authenticity of the product

  • Structural condition of the jewellery

  • Eligibility for complimentary re-plating or repair service

DEEMI reserves the right to determine whether the service qualifies as complimentary maintenance or a paid repair.


5. Non-Eligible Cases

The following may not qualify for complimentary service:

  • Jewellery that has been altered, resized, or repaired by a third party

  • Items with extreme structural damage or missing components

  • Products that cannot be safely restored without full reconstruction

In such cases, DEEMI may offer paid repair options, subject to feasibility.


6. Documentation Requirements

To initiate a repair or re-plating request, customers must provide:

  • The original jewellery piece

  • The original purchase invoice or a clear copy

  • The product certificate, if applicable

  • The original DEEMI warranty card, if issued

All submissions are verified by DEEMI’s Quality Assurance team before service approval.



7. Shipping Instructions

Customers may ship their jewellery to DEEMI using:

  • Our authorised shipping partner, or

  • Self-shipping to DEEMI’s registered office in New Delhi

The product must be securely packaged using a box, padded envelope, or protective wrap to prevent transit damage.

DEEMI is not responsible for damage or loss caused by improper packaging or unauthorised shipping methods.


 
8. Service Request Process

To initiate a repair or re-plating request, contact DEEMI through the following channels:

Before reaching out, kindly ensure the item is prepared for shipment with all required documents (as listed in Section 6) to allow for a smooth collection or dispatch process.

Service timelines depend on the nature of the repair or re-plating required.

Typical turnaround time is 15–21 business days from the date the product is received and approved by DEEMI’s Quality Assurance team.


9. Discretion of Rights
DEEMI reserves the right to:

  • Approve or deny any exchange request at its sole discretion.
  • Modify, suspend, or discontinue this Exchange Policy at any time, without prior notice.
  • Strictly enforce the terms and conditions of this policy without exception.

Any changes to this policy will become effective immediately upon being posted on our official website. We recommend reviewing this policy periodically to stay informed of any updates.

For any further assistance or questions, please reach out to our dedicated Customer Care team. We’re always here to help you. Thank you for choosing DEEMI—where timeless elegance meets thoughtful assurance.